Shipping policy
SHIPPING
Orders with items in stock are shipped within one business day, but delays may occur, especially for out of stock items OR items that are produced on demand (such as products with the subscript AM). If there are items in your order that are out of stock, your order may be delayed until all of the products in your order are in stock. In that case, you can request that we split your order into several shipments for the cost of the additional shipping fees.
Please note that due to carrier restrictions, we may not be able to ship to PO Boxes.
Once your order ships out you will likely receive an automated message with a tracking number (whenever possible). After the package is scanned by the courier service, you should be able to click on the link to receive the most up-to-date information on your shipment.
We only ship to the shipping address indicated on your order. If your package has shipped and has either shipped to a wrong address or you would like to update the address it is directed to, please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees and depends on the carrier. Not all interceptions are guaranteed.
Because of the nature of the You3Dit merchandise shipping, we do require signature on all orders $1,000 and over at the time of delivery unless requested otherwise.
Some payments submitted may go through additional review or clearance procedures. Payments that go under review or orders paid with an e-check will be shipped out once the payments clear and the Shipping Department receives confirmation from our Risk Management Department.
IMPORTANT - Orders received after 3:00 p.m. Eastern Standard Time (PST) each day will be processed the next business day.
U.S. CUSTOMERS
Standard Shipping varies based on location per order in the US with Free Shipping on orders $50 and up (excluding Alaska, Hawaii, and Puerto Rico).
INTERNATIONAL CUSTOMERS:
All international shipments are priced accordingly for your convenience. Some shipping costs can be reduced if you choose “local fabrication” options (when applicable); minimizing freight, import duties and other shipping costs (not to mention reduced environmental footprint).
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LIMITED WARRANTY
All You3Dit, products carry a 90-day limited warranty against defects in materials and workmanship. This limited warranty does not apply to cosmetic blemishes which do not limit functionality, misuse, modifications or ordinary wear and tear. Nor does it include customized and / or personalized items whereby the utility of the product(s) ordered are uniquely specific and manufactured directly for the client (or client’s end user). The cost to return items with issues covered by the warranty is paid by You3Dit Inc.. All warranty claims are determined in You3Dit’s sole judgment. Items with electronic modules that have been open or tampered with, items purchased used, and damage to third party equipment are excluded from warranty coverage.
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RETURNS
If you are not completely satisfied with your purchase from https://shop.you3dit.com, you can return your item(s) for a full refund within 15 days of confirmed delivery.
Special sales and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.
IMPORTANT - If you would like to return your item(s), please contact us by either submitting a phone call request or sending a message to our support email: support@you3dit.com. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your You3Dit item(s) back for a refund.
Unless the return is made due to a faulty or incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your You3Dit item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).
Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we do not want couriers to get confused.
If you are returning your item(s) with the return shipping label provided by You3Dit, we will request that you drop off your return at the courier location indicated in the RMA, but please do not drop your return off at an unattended “drop box”. You3Dit will support you in your efforts to find the nearest authorized shipping location of the chosen courier. We strongly advise that if you are returning your You3Dit item(s) with a carrier of your choice that you use a traceable shipping method. Please note that You3Dit cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes.
Depending on your location in relation to our facilities, it may take up to 10 business days for your return to reach the You3Dit Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days (business days exclude Saturday and Sundays). Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account. Shipping fees are non-refundable.
RETURNS SHIPPING:
When processing your return, ship the product(s) being returned to:
You3Dit Inc.
c/o: RETURNS
1212 19th Street,
Oakland, CA 94607
U.S.A.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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CUSTOMS, DUTIES & TAXES
There are no customs duties or taxes on orders shipping within the U.S. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.
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CANCELLING
If your order is not yet shipped, you may contact us via our support email: support@you3dit.com and ask to cancel your order.
Your payment will be refunded in full.
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REPAIRS
Please contact us to help diagnose any repairs that you may need – we are here for you! We can then determine whether the repairs will be covered under our Limited Warranty or Protection Plan. If your repair is not covered by either of those options, then we can quote the estimated charge to repair.
In most cases, we are also able to provide the spare part(s) to help you resolve the issue on your own without sending the item(s) in for repairs. If the identified issue is covered under our Limited Warranty or Protection Plan and it is determined that spare part(s) will fix it, we will happily send you the part(s) at no additional cost. If the issue is not covered by either of those options, then we can quote the estimated charge for the spare part(s) and shipping.
If you decide to ship your item(s) to us for repairs, please contact us to receive a Return Merchandise Authorization (RMA) code which we will ask for you to clearly mark outside of the box as you ship your You3Dit item(s) back for repairs.
For the absolute latest information on our Returns and Shipping policies, refer to our Quality Management System documentation here: http://bit.ly/you3dit-qms-2019